As a personal injury law firm that deals almost exclusively with car accident cases, we have a bit of a unique perspective on insurance adjusters. Time and time again, we’ve witnessed the various strategies and manipulations used by insurance agencies, in order to minimize their payouts on valid insurance claims. Here in the office, we smirk a little when we see advertisements on TV and radio for the big insurers, touting slogans such as: “Like a good neighbor”, “under our wing”, “You’re in good hands” etc… The truth about how you may be treated by them is quite different when push comes to shove. Make no mistake, an insurance company is a business, whose goal is to make money. Insurers are in the odd position of having to elicit a client’s trust by promising to take care of them, while simultaneously serving their own bottom line needs. Basically, they want to settle your claim as quickly and for as little as possible, and they’re not on your side.